Ty Givens is the founder and Ceo of The Workforce Pro. She is the Customer Service guru, and it shows in the level of service she provides her clients in her company. She goes above and beyond to give her clients the top-notch experience they desire when working with her and her team. We caught up with her to ask her a few questions about her and her company.
Tell Me about yourself?
I’m Ty, founder of The Workforce Pro, Inc… and Los Angeles-based boutique agency specializing in fixing customer service problems. I’ve been in the CX (customer experience) space for 20+ years and business for myself for the last five years. I may work too much, but I have always wanted to be where I am today, so I feel like I have to earn my keep somehow. I know what it’s like for things to be super quiet, and I much prefer the way things are today.
What woman inspires you?
So many women inspire me. My Capricorn sisters Issa Rae and Michelle Obama are unapologetic and non-conforming. I think it’s super important to create your path and make your own mistakes, and I admire people when they can stand in that truth. I have to mention Oprah because I don’t think I need to explain myself there… it’s Oprah (insert Oprah shrug here).
Tell me about your business?
We fix customer service problems for companies, setting up their entire operation for others. We set up the systems contact options and even train people to support your customer. Think about a time you ordered something online, and they took your money instantly, but when you didn’t receive your order after waiting two weeks, and you sent an email, only for no one to respond, we fix that.
How long have you been in business?
We’ve been in business for five years.
Describe yourself in three words?
Powerhouse, Resourceful, Unapologetic
What caused you to start your business?
After having a job or two a year, I realized I looked disloyal to potential employers and decided to find a way to do what I love to do on my terms. After working in a few Fortune 500s and moving on to startups, I realized I loved to build, but I’m not much for maintenance. Plus, I wanted to hire and empower people similar to me: capable, but just had never been given the opportunity.
What sets you apart un your business?
Well, we’re a minority-female-owned Tech firm, for starters. We’re more than just a partner for implementation. We’re a partner for change management. Beyond that, many agencies hire people who don’t know or understand the product servicing. The great thing about my business is that I know the products, have used the products, and know the effects on the people and the employees.
How do you serve your community?
I love to help people navigate their careers and get to the next level. I hoped for bi-weekly mentorship sessions. All are welcome to join at www.cxactually.com.
Where do you see yourself and your business in 5 years?
I can’t say that I know my circumstances, but I’m about continuous improvement, so I’ll say things will be “better.” Same for my business. I hope to have 2-3 consultants working with me to take this thing to the moon! Then I can retire! I will be happy in five years because happiness is a choice.
What’s your favorite song you listen to that puts you in a good mood?
I love Afrobeats. Right now, Peru by Fireboy DML & Ed Sheeran can make me smile and dance before I realize what I’m doing.
What’s your best advice to give to women in business?
The best advice I can give is the best advice I received: Don’t give up. Quitting isn’t an option. Keep going. You will be surprised at how things line up once you decide.
What makes you laugh?
Funny videos of kids being silly makes me laugh. I share those on Instagram with my sister all day, every day.
How have you overcome your struggles as a black woman in society?
As a black woman, I have to remember I’m magic and magical beings can be intimidating by the intimidated. I also have to remember that people expect me to show up a certain way, so I have to make sure I surprise them. I get to decide now. To overcome the struggle, I made sure I put myself in a position to have choices and options, but it never disappeared. It comes with new battles and new opportunities. My goal is to make new mistakes and learn from the old.
If you would like to connect with Ty, you can connect with her on social media
@theworkforcepro @itstygivens
Or by her website
